Shipping policy
At Candle Drop, we strive to get your orders to you as quickly and safely as possible.
UK Shipping
- Most orders are processed and shipped within 2-3 business days.
- All UK orders are sent with tracking, and delivery times typically range from 1-3 business days after dispatch.
- Shipping costs are calculated at checkout based on the order size and destination.
International Shipping
- We do ship outside the UK; however, delivery times vary based on the destination country.
- International orders may experience delays due to customs processing, which is beyond our control.
- All international shipments include tracking to ensure visibility throughout the shipping process.
- Any customs duties or import taxes are the responsibility of the recipient.
Additional Notes
- Once an order has been dispatched, we cannot make changes to the shipping address. Please ensure all details are correct before placing your order.
- If your package is delayed, lost, or damaged during transit, please contact us at hello@candledrop.co.uk, and we will assist you in resolving the issue.
We appreciate your support and patience as we hand-pour and prepare your candles with care!
Candle Drop Team